요약: Data Domain DD3300 disk alerts, reference the enclosure number and the slot number to identify which physical disk has a fault. This "enclosure -dot- disk" designation in the alert자세히 보기
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Data Domain DD3300 utilizes a customized version of Dell's R740xd server platform. On this Dell platform, physical disk slot numbering begins with slot zero.
The Data Domain DD3300 software identifies physical disks, with slots designations beginning with slot=1. It is imperative to identify the correct disk before doing any removal or replacement. Use the below charts to establish which disk to remove based on the disk identification information provided in the alert.
FRONT DISKS (facing front of appliance)
| Software ID= disk 1.1 Phy slot = 0 (zero) |
Software ID= disk 1.4 Phy slot = 3 |
Software ID= disk 1.7 Phy slot = 6 |
Software ID= disk 1.10 Phy slot = 9 |
| Software ID= disk 1.2 Phy slot = 1 |
Software ID= disk 1.5 Phy slot = 4 |
Software ID= disk 1.8 Phy slot =7 |
Software ID= disk 1.11 Phy slot = 10 |
| Software ID= disk 1.3 Phy slot = 2 |
Software ID= disk 1.6 Phy slot =5 |
Software ID= disk 1.9 Phy slot = 8 |
Software ID= disk 1.12 Phy slot = 11 |
MIDPLANE DISKS (facing from front of appliance)
| Software ID= disk 1.15 Phy slot = 14 |
Software ID= disk 1.16 Phy slot = 15 |
Software ID= disk 1.17 Phy slot = 16 |
Software ID= disk 1.18 Phy slot = 17 |
REAR SSD (facing rear of appliance)
| Software ID= disk 1.13 Phy slot = 12 |
Software ID= disk 1.14 UNUSED for DD3300 Phy slot = 13 |
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EXAMPLE :
- The Data Domain operating system posted the following disk failure alert.
Alert Id p-01
Post Time Wed Dec 6 15:44:07 2017
Severity CRITICAL
Class HardwareFailure
Object Enclosure=1:Disk=18
Status active
Message Unable to access a disk and the disk state is missing.
Post Additional Information EnclosureSerialNumber=NA:DiskSerialNumber=NA:FailureCode=NA
Clear Additional Information
Event Id EVT-STORAGE-00002
Event Name DiskFailure
Description Unable to communicate with a disk. This disk cannot be used at this time.
Action Contact your contracted support provider or visit us online at https://support.emc.com.
- Determine the enclosure and slot information in the alert. --> Enclosure=1:Disk=18
- Refernece the provided charts to determine which physical slot, correlates to the enclosure and disk slot information from the alert.
| Software ID= disk 1.18 Phy slot = 17 |
- After referencing the diagrams we can see that enclosure 1 disk 18, is located in physical slot # 17. If you are doing a disk replacement , verify that this disk slot also has an amber LED, indicating the disk is faulted.
- If you are creating a dispatch , this disk mapping information needs to be provided to the Service Technician or Customer who will be doing the disk replacement.
Note: given that disks are located at the front, rear, and internally on the midplane, and given that there is a disparity between physical disk numbering and DDOS numbering , it is not a good idea to rely solely on the disk LED to determine which disk is faulted. If there is any question regarding which disk should be removed , or installed, please contact your support provider for assistance.
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Mapping disk alerts to the correct physical disk slot can also be done using the CLI (command line interface).
Run the following commands to display the disk to slot mapping information. #disk show hardware detailed has been enhanced , with a secondary output, to provide additional detail regarding enclosure-dot-disk (disk x.x) & physical slot correlation.
# alerts show current-detailed
Alert Id 285212751
Post Time Wed Dec 6 15:44:07 2017
Severity CRITICAL
Class HardwareFailure
Object Enclosure=1:Disk=18
Status active
Message Unable to access a disk and the disk state is missing.
Post Additional Information EnclosureSerialNumber=NA:DiskSerialNumber=NA:FailureCode=NA
Clear Additional Information
Event Id EVT-STORAGE-00002
Event Name DiskFailure
Description Unable to communicate with a disk. This disk cannot be used at this time.
Action Contact your contracted support provider or visit us online at https://support.emc.com.
Note: VMware Virtual_disk devices are outside the scope of this article, and are irrelevant for physical disk replacement considerations.
# disk show hardware detailed
Disk Slot Manufacturer/Model Firmware Serial No. Capacity Type
(pci/idx)
----- --------- ------------------------ -------- ---------------------- ----------- -------
dev1 160:0 VMware Virtual_disk N/A 6000c29eb20e28a51b7d18 250.00 GiB SAS
dev2 160:1 VMware Virtual_disk N/A 6000c2917385cac7c67b2c 10.00 GiB SAS-SSD
dev3 160:3 VMware Virtual_disk N/A 6000c292c65e5b4144a2ef 1024.00 GiB SAS
dev4 160:4 VMware Virtual_disk N/A 6000c297b9a9a5dafc535c 1024.00 GiB SAS
dev5 1248:1 VMware Virtual_disk N/A 6000c293eb4b8c7eacd7be 4.00 TiB SAS
dev6 1248:2 VMware Virtual_disk N/A 6000c29a372f8e32e0546a 4.00 TiB SAS
dev7 1248:3 VMware Virtual_disk N/A 6000c29d85bb1f252dc776 4.00 TiB SAS
dev8 1248:4 VMware Virtual_disk N/A 6000c29a401974df62aff2 4.00 TiB SAS
dev9 160:8 VMware Virtual_disk N/A 6000c29d21b207a48caa06 1024.00 GiB SAS
dev10 160:9 VMware Virtual_disk N/A 6000c29fa2e7541d8729eb 1024.00 GiB SAS
dev11 160:10 VMware Virtual_disk N/A 6000c29435ee15e93ccf16 4.00 TiB SAS
dev12 1248:5 VMware Virtual_disk N/A 6000c291299f6800611061 4.00 TiB SAS
dev13 1248:6 VMware Virtual_disk N/A 6000c29c1114cd157b67df 4.00 TiB SAS
dev14 1248:8 VMware Virtual_disk N/A 6000c2958b3f98ed04bd04 4.00 TiB SAS
----- --------- ------------------------ -------- ---------------------- ----------- -------
Configuration: 14 drives present.
Hardware disk information
Disk Slot Manufacturer/Model Firmware Serial No. Capacity Type
(pci/idx)
---- --------- ------------------ -------- -------------- ---------- --------
1.1 0 ST4000NM0295 DT31 ZC1241AL 3.63 TiB SAS
1.2 1 ST4000NM0295 DT31 ZC1241DC 3.63 TiB SAS
1.3 2 ST4000NM0295 DT31 ZC1241E2 3.63 TiB SAS
1.4 3 ST4000NM0295 DT31 ZC1241D0 3.63 TiB SAS
1.5 4 ST4000NM0295 DT31 ZC123C5V 3.63 TiB SAS
1.6 5 ST4000NM0295 DT31 ZC123ZGP 3.63 TiB SAS
1.7 6 ST4000NM0295 DT31 ZC12418K 3.63 TiB SAS
1.8 7 ST4000NM0295 DT31 ZC124396 3.63 TiB SAS
1.9 8 ST4000NM0295 DT31 ZC1241AS 3.63 TiB SAS
1.10 9 ST4000NM0295 DT31 ZC1241B8 3.63 TiB SAS
1.11 10 ST4000NM0295 DT31 ZC12S062 3.63 TiB SAS
1.12 11 ST4000NM0295 DT31 ZC12PZ4J 3.63 TiB SAS
1.13 12 MZ7KM480HMHQ0D3 GD53 S3BUNX0J600187 447.13 GiB SATA-SSD
1.14 13 (absent) (absent) (absent) (absent) (absent)
1.15 14 ST4000NM0295 DT31 ZC12S0DD 3.63 TiB SAS
1.16 15 ST4000NM0295 DT31 ZC12S05H 3.63 TiB SAS
1.17 16 ST4000NM0295 DT31 ZC12S0M3 3.63 TiB SAS
1.18 17 ST4000NM0295 DT31 ZC12S0F7 3.63 TiB SAS << Note that disk 1.18 maps to physical slot # 17
---- --------- ------------------ -------- -------------- ---------- --------
Configuration: 18 drives present.
It is also important to note that the DD3300 #disk show state CLI command, does not display physical disk state information. The output from this command cannot be used to determine if there is a disk reconstruction, disk fault, or absent disk. The information in this output only applies to virtual disk devs , and not physical disk (HDD). At this time, Disk reconstruction status can only be established by connecting to the iDRAC port on the DD3300 appliance.
# disk show state
Dev 1 2 3 4 5 6 7 8 9 10
----- ------------------------------
1-10 Y Y . . . . . . . .
11-14 . . . .
----- ------------------------------
Legend State Count
------ ------------- -----
. In Use Device 12
Y System Device 2
------ ------------- -----
Total 0 disks and 14 devs
Beginning in Data Domain Operating System version 6.2.x , the #disk beacon CLI command is now functional and will aid in locating the disk by flashing its LED.
Press Ctrl+C to stop the disk beacon command.
Welcome to Data Domain OS 6.2.0.1-606547
----------------------------------------
sysadmin@dd3300-rtp1# disk beacon 1.1
Start disk LED beaconing for 1.1 ...
^C
LED beaconing completed.
문서 속성
영향을 받는 제품
Data Domain
제품
Data Domain, DD3300 Appliance
마지막 게시 날짜
20 11월 2020
버전
2
문서 유형
How To
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